There’s a reason why accounting and finance experts are some of the most valuable employees in businesses around the world.
Apart from the fact that, half the time, no one really understands what they’re doing apart from other accountants (ever tried reading through an accountant’s files? Candid advice: don’t), they’re the superheroes every business’ books need.
One expert describes them as carrying out the absolutely crucial function of providing “the conditions of trust in a modern market economy”. They occupy massive roles indeed, and the same is true for finance jobs in Estonia.
Companies also recognise the role that accounting and finance experts play in giving their business legitimacy.
Have you wondered how this interest plays out? Or are you interested in how the hiring activities of companies has shaped the market for finance jobs in Estonia in 2019?
You don’t have to wonder for much longer, as drawing on data from the MeetFrank app, we’ll show you the latest trends to keep in mind.
What’s business like in the Estonian accounting and finance sector?
The market for finance jobs in Estonia constitutes a part of the larger Services sector, which is quite large indeed. The sector employs around 60% of Estonia’s 1.3 million population.
The global accounting services industry is much larger, employing more than 6 million people. About 1.2 million of that number are employed in the US, making it one of the largest markets for accountants in the world.
The global industry enjoyed total revenue of $507 billion in 2018. This represents an annual growth rate of 3.5% between 2013-2018 and the industry is projected to grow even further between 2018 and 2023.
Accounting and IT enjoy a very peaceful and mutually beneficial existence in Estonia. This is unlike many other countries where there is a real concern that IT will soon encroach materially into the job description of accountants.
Due to the fact that Estonia has incorporated IT into the very fabric of its society since the 90’s, every industry has evolved along with the country’s IT capabilities.
According to MeetFrank data, yes there are. We tracked the offers made for finance jobs in Estonia over the first six months of 2019, on our app. And we found that offers for these jobs grew by 146% compared to the period between July to December 2018.
Massive growth indeed. The figures signal the increased hiring activity of companies on the MeetFrank platform. They also show the higher opportunities for talent to secure the jobs they want.
We also mined our data to find out what companies are leading the charge in this hiring spurt. The top 10 companies currently hiring for finance jobs in Estonia this year include Eesti Energia, Estonia’s largest energy producer, SEB and Inbank.
Others in the top 10 are Grant Thornton Baltic, Alliance for Recruitment, Dynodesk, Monese, Mobinner, NoCry and COBALT Legal Eesti.
Where do the interests of these companies lie? MeetFrank data indicates that the highest hiring demand in the first 6 months of 2019 was for mid-level and senior finance positions.
The demand was reasonably fair for junior and lead positions while there was much less demand for entry roles.
The data indicates that the focus of companies for the first half of the year was on better experienced and higher skilled finance positions.
What’s the average pay for finance jobs in Estonia?
Finance jobs in Estonia pay reasonably well. The overall average minimum salary offered in the first 6 months of 2019 was €1,413 while the average maximum was €2,242 per month.
The overall highest salary offered during the period was €5,500. Not a bad sum to take home for a month’s work.
January saw the highest monthly average for salaries in finance jobs. It started the year on a bright note with an average of €1,810. The lowest figures were registered in February posting an average of €1,225.
The decline may be explained by the usual reduction in recruitment activities during the summer. Things rebounded nicely in May though, as the monthly average surged back to €1,950 and peaking at €2,150 in July.
Based on the figures for the first half of the year, candidates for entry finance positions can expect to start with €1,560 per month or thereabouts. Juniors earned €1,888 on average during the period while senior and lead executives earned highest, commanding €2,573 and €2,770 per month, respectively.
Top skills for success in the Estonian accounting and finance sector
The Estonian accounting and finance sector adds an interesting element to the traditional skillset that would ordinarily be required for finance positions: IT. While AI and smart accounting software are becoming important for businesses around the world, this is doubly so in Estonia.
Our data indicates that out of 12 tracked skills, employers for finance jobs in Estonia were most interested in talent with strong accounting skills. Book keeping skills were next preferred in 14% of offers.
Financial planning, financial auditing and financial consultation skills rounded off the top five with almost similar demand of 11%, 10% and 10% respectively.
To get a chance at earning salaries over €2,500, you would need a combination of competencies in compliance & regulation, financial auditing and financial planning.
It would be wise for you to add some accounting software skills to your portfolio as well.
According to the Sage Practice of Now 2019 report, 90% of accountants now feel there is a cultural shift that favours a leaning towards technological adoption in accountancy. They feel traditional accounting skills may no longer be enough to remain competitive.
49% of accounting firms have now reviewed their business practices and 58% of firms have had to invest in accounting software to satisfy client expectations. This is one trend that only looks to increase in the foreseeable future.
Where do you want to work?
At MeetFrank, our data is never complete until it takes the feelings and perspectives of talent into consideration as well. We asked our users in Estonia where they want to work and their preferences are to work in Fintech, startups and from remote locations.
There are several companies that perfectly fit the bill. They include Monese, Mobinner, Inbank, NoCry and Grant Thornton. Others are Adcash, COMODULE and Playtech.
MeetFrank makes the job market more open and transparent. You can find all the data you want on finance jobs in Estonia and all other jobs you’re interested in on our app. Download it on the Apple or Android stores to find all you need today.
We also help companies streamline their recruitment process, making it straightforward and cost-effective. Schedule a demo call with us to see how the app works.
The accounting and finance profession, like many other professional occupations, is very reliant on skill. More than this, professionals rise or fall by the currency of their skills and how well they are able to stay with trends.
For instance, 85% of accountants believe that gaining an edge internationally depends on keeping up with the pace of technological adoption. Another 83% of accountants say that understanding tech is just as vital to their roles, as understanding accountancy.
Considering this, it makes sense that you are interested in learning what skills set candidates apart for success in the market for finance jobs in Lithuania.
Should your focus be on brushing up your bookkeeping skills? Or are you better off going deeper in financial consulting and management?
In this article, we’ll unravel the trends behind finance jobs in Lithuania and what skills you need to add to your portfolio in 2019.
Top 5 in-demand skills for finance jobs in Lithuania
From our data on offers for finance jobs in Lithuania in the first 6 months of 2019, the most in-demand skill for the period was accounting, being required in 15% of offers.
Financial management, financial consultation, financial planning and other skills made up the rest of the top five. They were required in 12%, 12%, 10% and 9% of offers respectively.
Importantly, it must be noted that technology has found a place in the accounting and finance industry. According to the Journal of Accountancy, 79% of business owners now say that accounting AI is the key to increasing their company’s productivity.
80% of executives believe this tech will give them a business edge and due to this, 49% of accounting firms will be reviewing their business practices in line with tech.
To make the best of the industry, it makes sense to add good competencies in accounting tech to one’s skillset. Despite this, McKinsey reports that most accounting professionals do not have the skills to operate accounting and automation tools.
Candidates that are truly interested in making the most of the industry will ensure that they have the necessary AI and tech skills locked down.
Hiring trends and preferences for companies
MeetFrank data indicates that offers for finance jobs in Lithuania increased by 67% in 2019. This was an appreciable increase over the first 6 months of 2019, compared to the last 6 months of 2018.
All stats point to the fact that the MeetFrank platform is growing and more companies are now hiring through the platform. It becomes easier by the day for talent to find the companies they want, and for companies to find the right candidates.
Our data on hiring trends showed that companies were most interested in filling mid-level finance positions. The most offers were made to candidates in these positions, followed by candidates in junior finance positions.
Offers for seniors followed, with offers for executive positions bringing up the rear. What the data indicates is that the market for finance jobs in Lithuania is very balanced.
There is no real distinction between the demand for entry level employees and more experienced roles. It looks to be a good market to start out a career.
Salary averages for finance jobs in Lithuania
Our data on average salaries for finance jobs in Lithuania is based on overall average during the period, averages per month and average per seniority.
On overall average, MeetFrank data indicates that the average minimum salary recorded during the first 6 months of 2019 was €995, while the average maximum was €1,996. The highest pay recorded to a candidate during the period was €5,290. Not a bad payday overall.
Monthly salaries started out in January at an average of €1,800 but they dropped to €1,541 in February. The lowest average was recorded in May with an average of €900 while incidentally, the second highest was recorded in the next month, June, with an average of 1,750.
Per seniority, employees in entry level positions started out at €1,353, way above the national average. Juniors earned €1,578 on average while mid-level employees earned €1,950.
Executives were once again the highest paid, earning €2,975, with employees in lead finance positions following close behind with an average salary of €2,813.
To earn as much as this, what skills do you need to focus on? Well, according to our data, you need to have a combination of accounting, financial consultation and compliance & regulation skills to earn that much.
Where do users in Lithuania want to work?
Our MeetFrank users in Lithuania want to work for the hippest companies including Startups, those that have the Coolest Offices and those that offer Remote work.
Companies that fit this description perfectly and that are also currently hiring for finance jobs in Lithuania include Baltic Amadeus, ORCA Alliance, Kilo.Health and CoinGate.
There are several companies already at the forefront of hiring for finance jobs in Lithuania. We compiled the top 10 from our data on offers for these jobs.
They include UAB PricewaterhouseCoopers, Intrum Global Business Services and CoinGate.
PricewaterhouseCoopers is one of the largest accounting firms in the world. It is considered one of the “Big Four” accounting firms, and is regarded as possibly the second largest of the four.
Others in the top 10 are International Fintech UAB, Avia Solutions Group (CY) Plc, Credital, Finolita Unio, Kilo.Health, METAWOOD, and Cognizant Technology Solutions Lithuania.
To see more about these companies, the terms they offer and their hiring activities, download the MeetFrank app for Android and Apple here.
Try out MeetFrank today
MeetFrank is an app that is made for both talent and recruiters. We provide all the information that allows talent make informed decisions about offers in the job market, making job hunting stress-free and even fun.
If there’s anything you want to know about your preferred workplace, you can find it all here on MeetFrank. Download the app for Android and Apple to get started today.
Our app also provides a recruitment solution that caters to the recruitment needs of companies. Through MeetFrank, companies can conduct their recruitment in a swift, simple and cost-efficient process. We are trusted by some of the biggest companies in the world. We’d love to help your business too. Schedule a call with us to see how MeetFrank works.
Lithuania is committed to become a startup hub and it is taking all the right steps for it. They have one of the shortest turnaround times in the world for company registration and start ups. Lithuania has followed Estonia’s lead and offers extensive e-government services such as access to public info, filing taxes and many other business services. This is why startups in Lithuania are booming.
Thanks to the fast processing of banking licenses Lithuania has also taken the lead in FinTech.
Vilnius Tech Park is the biggest startup hub in the Baltics and Nordics. Lithuania is taking off and they have numbers to back it up – in 2018 Lithuania received 178 applications from companies through their Startup Visa program according to a press release from Startup Lithuania.
Let’s take a look at some of the coolest startups in Lithuania on MeetFrank.
Whatagraph
Whatagraph is a powerful reporting platform that makes it easy to track how digital marketing channels are performing over time. In marketing data is everything and Whatagraph integrates your analytics into a ready-made report template to simplify your daily tasks.
Whatagraph has offices in Vilnius and Klaipeda and have just under 50 people in their team. Whatagraph is all about flexible work, they do plenty of team events and as a standard… there will be coffee.
Satalia Lithuania
Satalia Lithuania build bespoke, AI-based applications that revolutionize resource planning, supply chain, sales and customer service operations. Many talk about AI but Satalia is actually doing it. They work with brands like PwC, Tesco, BBC, Three and many more.
Satalia, like many startups in Lithuania, work in distributed teams – half of the company is located in Kaunas and others working from London, Berlin and elsewhere. There’s plenty of perks to balance your stress at work like table tennis, puzzles, playstation. On top of this they provide food you can enjoy on their terrace in good weather.
Sounds like a dream, right? Check out if you match on MeetFrank.
Telesoftas
TeleSoftas is a consulting and software development service company, started in 2004 to provide high-end bespoke solutions in mobile, big data, FinTech, communications and other sectors. They’ve worked with many well known brands such as Smithsonian, BBC, Ferrari, Tele2, Viavi.
Their office is filled with open spaces with chill zones, meeting rooms, spaces for gaming exhibitionists #noshame (table tennis, table football, VR games, PlayStation and etc.), and their small guilty pleasure – massage chairs. Why not check out the perks of one of the cool startups in Lithuania on MeetFrank.
Searchnode
SearchNode builds flagship search solutions for biggest ecommerce companies around Europe. You know the search bar in an online shop? They do that. Sounds simple? Maybe it is because they’ve built it 🙂
They use Natural-Language-Processing and MachineLearning algorithms to niche eCommerce search features. SearchNode has the right technology to build a perfect search experience. With clients like Euronics, Phone House, Decathlon, Senukai and Membershop, you can bet they know their field.
Keeping the culture fun like in many startups in Lithuania, they ain’t keen on corporate policies. Rather creating a work environment, where you want to come back every morning. Sometimes they all stay late in the office and watch football together.
Deeper
Deeper is a tech company that develops smart devices for outdoor activities. Specifically fishing. If you love tech and love fishing – Deeper will hit the spot for you. Deeper’s turnover grew by over 7,000%, leading it to be named one of the fastest growing tech companies in Europe by Deloitte.
They are located in the aforementioned Vilnius Tech Park. The team has quickly grown to over 50 people and they believe in talent and sharing ideas whilst supporting one another.
DappRadar
Dappradar does what it says on the box – provides information and insights about all the existing dapps at the tap of your finger. It tracks over 2,500 dapps across seven blockchains, including Ethereum, EOS, ONT and TRON – just like a FTSE index but for Dapps.
So if you are totally into blockchain and want to help spread the info, this might be the one for you. Their office is in Kaunas and they’ve grown to nearly 50 team members. If you want to check out if this startup in Lithuania is a match for you, have a look in MeetFrank.
CGTrader
CGTrader is a leading 3D content provider globally and a trusted partner of e-commerce businesses. What does that mean exactly? It’s a 3D model marketplace for computer graphics, virtual/augmented reality/ and gaming, backed by a strong professional designer community.
Their office too is located in the bustling Vilnius Tech Park. If you are into AR and VR, check them out!
Kilo.Health
Kilo.Health is a digital health company which was founded more than 5 years ago. Their goal is to prove that being healthy can be joyful – entertaining rather than suffering. Their digital products consist of diet planners, customizable meal recipe generators, personalized exercising schedules & other exciting ideas that are still in the making.
The great thing about them is they truly practice what they preach – they make sure they give their team the tools to stay happy and healthy. You can expect things like workation in Bali, gym membership, free food, hot tub & a games zone in the office. Check them out on MeetFrank.
Web Robots
Web Robots do web crawling better. They offer data collection services. It’s unique SaaS platform allows ultra efficient targeted web crawler creation. The platform is cloud based, therefore it is highly scalable on leading cloud providers.
They’re already making revenue of over €1M annually and operate from Vilnius with a small team. Like common for startups in Lithuania, they too offer flexible hours and team events. But also company retreats to relax and bond with your team.
Debitum Network
Debitum Network is a lending ecosystem that connects small businesses, investors and service providers. The platform is decentralised as information and services are provided by independent and professional 3rd parties.
Their operational HQ is located in Vilnius city centre, Lithuania. In addition to this they already have operations in Estonia, Latvia, Lithuania, Poland, and the Czech Republic. Into Blockchain? Check out who they seek on MeetFrank.
Cujo AI
CUJO AI is the leading provider of AI-powered digital life protection solutions for telecommunications operators market. Network, mobile and public Wi-Fi operators around the world utilize the CUJO AI portfolio of products to provide their customers with a seamlessly integrated suite of value-added services.
They have offices in Vilnius, Espoo and San Francisco and already employ over 50 people. AI is no longer the future but reality. If machine learning and AI floats your boat, check them out on MeetFrank.
Omnisend
Omnisend provide messaging solutions for e-commerce clients. I must add that it is not just an email solution – they create a user experience that makes a difference. Choose between email, SMS messages, web push notifications, Facebook messenger, Viber & Whatsapp or combine them into the workflow. All conveniently packed inside one platform.
They know what companies need to market to their online store shoppers. And they have the creds to back it up – used by giants like Unilever, Fred Segal, Modkat, LifeVantage. Thei integrate with Shopify, Woocommerce, Magento and many more.
They’ve been running for a decade, have a team of just under 50 people and are based in Vilnius and London. With big clients like these Omnisend is definitely one of the startups in Lithuania to watch.
AirGuru
AirGuru thrives to be an honest flight search booking engine. Whether you are after deal for a holiday or a business trip, they’ve got you covered. To make sure that all their customers are satisfied they use innovative tools to analyse and research the global tourism market.
They are still an SME with a team under 50 people but have managed to grow their annual revenue to over 5M. Work perks wise they walk the talk offering extra holidays, team events and company retreats in addition to free coffee in the office.
PVcase
PVcase is an advanced engineering software based on the AutoCAD platform for topography based detailed PV plant designs. They’ve developed a unique tool that automates 3D terrain based solar engineering, so you not only save time, but also get much better precision. You’ve got to see this in action to appreciate it really, take a look.
They are based in Kaunas and have a brand new modern office with table football, table tennis and much more. Running since 2017 they are a small team of expert. Right time to jump in on something new. Check out if you are their perfect match on MeetFrank.
Mistertango
Mistertango is a fintech company offering dedicated IBAN accounts with more than 40 000 private and 2 000 business clients. Despite the novelty in the market of innovations, Mistertango’s services are very secure as company adheres to the same stringent requirements for service security as traditional banks.
Based in Vilnius with a team just under 50 people and revenues between 1-3M annually, there’s plenty there to do for personal growth. They are also one of the most actively recruiting companies on MeetFrank.
Interactio
Interactio is the leading mobile system that fully replaces translation equipment for live events. Forget about hardware. Get Interactio app for simultaneous interpretation, overflow audiences, poster sessions, silent conferences & more. You simply need a laptop and a smartphone (or a tablet).
Based in Vilnius, they work with companies from 38 countries and have provided solutions for the greatness of TedX for example.
Structus
STRUCTUS provides building design services to companies and public authorities in various sectors. Their mission is to perform structural design work responsibly and professionally whilst implementing unique design solutions.
Vinted
Vinted is the world’s largest second-hand style marketplace, used by more than 25 million people. Their mission is to make second-hand the first choice worldwide. 1 simple idea now unites a community of tens of tens of millions.
They operate in 9 markets: USA, France, Germany, UK, Poland, Czech Republic, Lithuania, Spain and the Netherlands and have set base in Vilnius, Berlin, Warsaw and Prague. Join the team if you too are passionate about cutting down consumption in the fashion industry.
Mio Technologies
Mio Technologies is a fast-growing tech company. They develop autonomous robots for marketing and product distribution. Mio is a perfect helper at all kinds of events: conferences, expos, concerts and festivals.
They’ve been running since 2016 and have offices in Vilnius, London and Berlin. If robots is something that sparks joy for you, check then out on MeetFrank.
Oxipit
Oxipt’s mission is to improve radiologist productivity and accuracy by applying AI to medical imaging. Building on the core expertise of the cofounders as data science professionals, they use deep learning to identify pathologies and generate reports as if written by a radiologist.
With offices located in Saulėtekio avenue, Vilnius, Lithuania. Surrounded by forested areas and university campuses, you’ll find a knowledge-hungry, but also laid-back atmosphere not only inside the office, but outside as well.
Ailana
Ailana uses high tech methods to produce, standardize, stabilize and provide new enzymes for the Food industry. Their main objective is developing classic enzymes production and offering non-GMO products to our valuable customers.
If you want to make an impact on what the world eats, they may be the one.
Monetha
At Monetha, they are believers in technology and its potential to improve millions of lives around the globe. With the help of blockchain technology, they’re building a reputation platform that will make the Internet a safer place for everyone.
Monetha is one of the success stories of the blockchain boom. They have offices in Vilnius and Zug. They raised 37M in 2017 and have built up a team just under 50 people to execute their vision.
TOKIA
TOKIA is a crypto platform where you can store, buy and sell cryptocurrencies. They offer a large amount of different payment options and a debit card to spend your crypto fast and hassle-free in the real world.
Yup, that’s right. The crypto hype isn’t going anywhere. So if you are a believer in cryptocurrencies, check them out on MeetFrank.
Oberlo
Oberlo lets you find products, add them to your Shopify store, and ship them directly to your customers. No inventory, no risk. Dropshipping is a huge industry and Oberlo just makes it easier.
Oberlo started as a small team in Vilnius almost 5 years ago and has grown to employing over 100 people. They have over 125k merchants and hundreds of millions of products have been sold.
Uber
This one does not need that much introduction, I’m sure. Uber opened its technical office in Vilnius in 2015, before even launching Uber as a service in the country. Uber is taking care of 50% of their core infrastructure by providing IT development services at their Vilnius office.
Want to make your mark at a giant like Uber? Check them out on MeetFrank!
Novum Commercium
Novocum Commercium sells and creates beautiful wooden cases for laptops under the brand WoodWe. Specifically focusing on Apple users. Love modern tech and woodwork? Then you’ve for sure got something in common with them.
They are still a small team based in Vilnius, making nearly 500 000€ per year.
Trustpilot
Trustpilot’s purpose is to make the Internet economy more trusted and transparent by helping consumers make better purchasing choices and businesses showcase and improve their service.
Established in 2017, Trustpilot’s Vilnius office has teams from two of the company’s departments: Technology and Compliance.
June by Danske Bank
June is an online investment platform which makes it easier to invest your savings. Their ambition is that investment should be for everyone. They have offices in Copenhagen and Vilnius and have grown their team to over 50 people since 2018.
Worapay
WoraPay, is the payments without the queues platform founded in 2012 and specialising in helping retailers to increase sales and profit by allowing their customers to avoid the need to queue to pay.
They are an SME with a team just under 50 people. Established in 2012, they are based in London and Vilnius.
Anything here take your fancy? Check out if you are a match on MeetFrank.
Want to be part of this list? Set up your company profile and let us know 🙂
In this 21st century, quality customer support means a good deal more to companies than it used to. It’s not hard to see why either.
Across the globe, 96% of consumers say that customer service is an important factor in their choice of brands and how loyal they are to the brand. When asked what impacts their level of trust with a company, consumers consistently ranked excellent customer service as the #1 factor.
Clearly, it’s a smart company that focuses on what its consumers are saying. And a winning strategy definitely involves tidying up relations with their consumers and offering perfect customer service.
MeetFrank data indicates that Finnish companies have also come to this realisation, as indicated by the heightened recruitment for customer support jobs in Finland.
There’s a lot involved in making a winning stake for these jobs though. Talent need to be aware of the relevant skills that companies are looking out for. Companies also need to understand the benchmarks across the Finnish industry and how these should shape their recruiting practices.
Knowing this, we have trolled through our data and come up with the solid stats and facts you need to know. What are the hottest skills that recruiters look out for when hiring for customer support jobs in Finland? What companies are leading the charge in hiring customer support reps?
We’ll look into all that and more right here. But first, let’s take a look at the industry for customer support jobs in Finland and the world.
Customer support jobs in Finland: Industry overview
The customer support industry is a big deal. The value of the global industry, as at 2017, was over $350 billion according to Forbes. Indeed, the rise of the industry tallies with the increasing dominance of consumers in the market and the premium that companies now put on repeat business.
Consider this for instance. According to a whitepaper from Dimensional Research, 52% of consumers say they have made an additional purchase from a company after a positive sales experience. Other research indicates that attracting a new customer is 6-7 times more expensive than simply retaining an existing one.
However, reports indicate that while consumer expectations for quality brand experiences are high, brands do not always deliver. Needless to say, the end result for brands that fail to deliver are not inviting.
1 out of 3 customers would consider switching to a new brand after a single instance of bad customer service. Many will even refuse to go through with a purchase because of poor customer service. And it gets worse.
The average consumer will spread the news of bad customer service to 15 other people. Men are more likely to make it a clear 21 (that’s not because they are prone to holding grudges or anything, eh).
Considering this, it is beyond doubt that great customer service brings great business. As a companion industry to pretty much every other market-facing industry, the customer support industry is vital to growth everywhere in the world.
From data collated on our app, MeetFrank, we found that offers for customer support jobs in Finland have increased recently. There was a surge in the number of offers made on the app, growing by 319% in the first 6 months of 2019, compared to July to December 2018.
Clearly, the opportunity for these jobs is growing on MeetFrank as more and more companies look to fill out their customer support teams. What skills do they prioritise?
English is the top skill required by companies for customer support jobs in Finland
No kidding. English is the most in-demand skill for Finnish customer support jobs, required in 24% of job offers.
Considering that Finland is an international design and business hub, it makes sense that companies want customer support reps that can communicate in international lingua. Apart from this, English is widely spoken in the country too.
Account management is the next most required skill for customer support reps, being demanded in 18% of offers. Sales, technical support and Finnish make up the rest of the top 5, with 16%, 13% and 11% of the demand respectively.
Arguably, great interpersonal skills are just as important as these. According to research from RightNow, 73% of customers come to love and stick with a brand because of friendly customer service representatives.
So, here’s a pro tip: if you want to succeed in customer support jobs in Finland, work on your smile.
Who are companies looking to hire?
Current hiring trends as tracked on MeetFrank show that companies have been hiring a lot of mid-level customer support reps in 2019. Candidates seeking employment in senior roles enjoyed almost similar demand.
Lead and junior customer support reps saw about average demand while the least offers were made to employees in entry roles. No executives were hired during the period.
Overall, it seems a good market for candidates with some experience and above-entry level skills.
Average salaries for customer support jobs in Finland
We have figures for three tracks on average salaries. These are overall averages for the first 6 months of 2019, averages per seniority and averages per month.
Our figures for the overall averages indicated that the average minimum salary offered during the period was €1,850 while the average maximum was €3,483. The total highest salary offered during the period was €6,500.
The averages per month held steady between €2,700 and €3,500. Per seniority however, there was a clear indication of the skill level between the seniorities through the average salaries.
Entry level employees earned lowest, with a monthly average of €1,600. Juniors earned about €700 higher at €2,300 per month, while mid-level employees earned €3,860 per month on average.
Seniors and lead employees were the highest paid during the period, earning €4,200 and €5,000 respectively, on average.
Top 5 companies recruiting for customer support jobs in Finland
Amongst the top companies hiring customer support reps in Finland, we have curated the top five.
Zeffi, Singa, Proximi, Aiven and Dazzle Rocks make up the companies most active in recruiting for customer support jobs in Finland.
Zeffi helps companies create and administer surveys that provides insights that drive growth. With its 20-year experience, the company has helped several international brands such as Aljazeera, Reuters and Haribo create insightful surveys.
Learn more about Zeffi and the other companies that make up the top five on MeetFrank.
Check out MeetFrank today
With these facts and stats, you have all you need to get a head start on snagging your dream job or learning all you can about the industry for customer support jobs in Finland.
If you’d like to learn more, all the info you need can be accessed through our app. Check out the app on Android and Apple stores to access current facts on industries, jobs and companies of your choice.
The app also helps companies streamline and save resources on their recruitment process. Contact us to set up a demo so we can show you how MeetFrank works.
So far, 2019 has been an interesting year for customer support jobs in Estonia. As tracked on our job solutions platform, MeetFrank, companies have been pretty active in hiring customer support representatives.
They seem to understand that the dynamics between businesses and customers have changed very much from what they used to be. Previously, customers were more interested in low prices and good quality. This is why businesses also focused on getting customers good products at great prices.
But with the generally high standards in today’s market, there’s little to differentiate one product from the other. Due to this, companies are becoming more consumer oriented instead. They now focus more on the positive experiences that will result from a customer’s use of their product.
And they should too. While customers still love great quality at low prices (who doesn’t?), a new factor in choosing between similar brands is the quality of service they get. Stats fromMcKinsey confirm this, showing that 70% of a customer’s journey is based on how they feel they are being treated.
If that doesn’t put a new spin on “the customer is always right”, we don’t know what does. So, without further ado, we’ll launch into 7 of the top facts you need to know about customer jobs in Estonia for 2019.
#1: Offers for customer support jobs in Estonia grew by 319% in 2019
Jobs for customer support reps in Estonia experienced astonishing growth in the first six months of 2019.
Our data tracked the offers for customer support jobs made on MeetFrank between January and July 2019. We found that there was a 319% increase in these offers during the period, compared with the last 6 months of 2018.
The data indicates that if you have been eyeing customer support jobs in Estonia, your time is now. Through MeetFrank, you have a better chance at sizing up and getting in touch with the companies that make sense for you.
#2: Junior and mid-level positions attracted the most offers from companies
The most offers on MeetFrank were made to reps in mid-level and junior customer support positions. Offers for seniors followed closely, with offers for entry level positions coming third.
This is pretty interesting, as it shows that companies hiring for customer support positions in Estonia have no problem hiring less experienced employees. In fact, the most offers were made to candidates in lower level positions.
This means that Estonia has a great environment for candidates that are just starting out in their careers. The job market is pretty balanced and favours both experienced and new hires. We’ll tell you more about the companies leading the way in this hiring surge below.
#3: The highest salary offer made in the first 6 months of 2019 was for €5,000
Although the average minimum recorded during the period was €1,044 and the average maximum, €1,763, the total highest was €5,000. That’s a figure more than 3 times higher than thenational average of €1,419. It is perhaps fitting that it was for an executive role.
Our data on average salaries per seniority showed that entry level reps earned an average of €1,721 per month and juniors earned up to €1,676. Mid-level employees earned €1,783 on average while seniors and candidates in lead roles earned €2,018 and €2,061 respectively. Executives were the highest paid with average monthly salaries of €3,050.
On averages per month, January started out with average salaries of €1,443 while February dipped a bit to €1,366. Interestingly, salaries rallied between April and May, ending at the 6–month high of €1,857 right in the middle of summer.
Ordinarily, the summer months see less recruiting activity and lower average salaries overall. But that’s not the case with our data on customer support jobs in Estonia as the unseasonal spike in salaries shows. We guess there won’t be much complaining about that one.
#4: Estonia has 1,500 islands, 1,000 lakes and 7,000 rivers
No, you didn’t read that wrong. Estonia does have anastonishing number of islands, lakes and rivers.
Add to this the fact that over 50% of the Estonian landscape is covered by forest and you have yourself a very picturesque work location.
It’s also a pretty handy fact to have at the tips of your fingers when you want to draw a tense customer in. Pretty great eh? Right, let’s get back to more regular facts.
#5: English is the most in-demand skill for customer support jobs in Estonia
There’s quite a demand for English speaking customer support reps. In fact, this was the skill most required by companies out of 23 tracked skills. It was required in 6% of offers.
IT help desk, technical support, Estonian and help desk skills made up the rest of the top five. Each was required in 4% of offers.
The in-demand skills are representative of the varied jobs available in the customer support sector in Estonia. Although, IT related skills constituted the bulk of top 5, as would be the case in the digital economy that is Estonia.
#6: Estonian users want to work in Fintech, startups and remotely
Since MeetFrank helps both talent and companies find each other on a common platform, our data also includes work preferences of talent.
We found that the majority of our users in Estonia want to work for startups, Fintech and from remote locations in companies hiring for customer support jobs in Estonia.
There are several companies that perfectly fit these preferences and also happen to be recruiting. They include BigBank, MeetFrank (aren’t you glad to see this?), Veriff, betPawa, NoCry, Telia, Testlio, Scoro, Inbank, If Insurance, Derivco and Katana.
#7: MeetFrank is one of the top 10 companies hiring for customer support jobs in Estonia
Yep. MeetFrank does not only fit the preferences of most Estonian users, it is also one of the most active companies hiring customer support in Estonia. Wouldn’t you love to come work with us?
Other companies in the top ten include Ridango AS, one of the most accomplished ticketing solution providers in Europe and Bigbank, a really big bank operating in Estonia, Latvia, Lithuania, Finland and Spain.
NoCry, Veriff, betPawa, Alliance for Recruitment, ABB, Olympic Entertainment Group and Apranga Group Estonia make up the rest of the top ten.
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And that’s it, 7 of the top facts you need to know about customer support jobs in Estonia in 2019. We are certain that these facts will help you understand where the job market currently is and how it makes sense for you.
If you would like to see more facts about customer support jobs,head on over here to download MeetFrank for talent. It’s available on both Android and Apple stores so you can get the hottest facts from anywhere.
For recruiters and companies, MeetFrank provides recruitment solutions that incorporate ease and cost-efficiency. Get in touch with us today to schedule a demo so you cansee how it works.
As a part of the larger global business services sector, the customer support industry in Lithuania has been thriving of late.
Due to its incredibly inviting business landscape and the unsaturated nature of the industry, many international companies now choose to call Lithuania home. Their service centers in the country provide various back room and front-facing services to clients all over the world inover 30 languages.
The presence of these international companies has greatly helped the Lithuanian business services sector grow. These companies now form the nucleus of the growing customer service industry and are fueling demand for qualified candidates in customer support jobs in Lithuania.
This article outlines these companies and the top ten that are currently hiring for customer support jobs in Lithuania. You’ll also learn other important data including hiring trends, average salaries and the skills that set some candidates apart from the rest.
Overview of industry for customer support jobs in Lithuania
It would not be wrong to say that the Lithuanian global business services sector has become an international force to be reckoned with.
Now home to at least78 global service centers, the sector caters to international clients from Africa, North America, Europe to Australia/Oceania, Asia and South America. These include massive names such as Nasdaq, Western Union and Danske Bank.
The sector grew by 13% in 2018 and currently employs over 17,000 highly educated individuals.
The customer support industry comprises a substantial part of the Lithuanian business services sector, constituting fully 34% of the whole. It provides a comfortable backdrop to a wide variety of business functions including IT, finance & accounts, global HR, analytics, R&D and a host of others.
The premium placed by these companies on customer support and operations indicates that they understand where the market is going.
Reports indicate that customer experience will become more important than great price and quality by 2020. With55% of consumers already resolved to spend more on a brand that guarantees a satisfying experience, it’s obvious where the smart money lies.
MeetFrank data indicates that offers on the platform for customer support jobs in Lithuania grew substantially in the first 6 months of 2019. Compared to the period between July to December 2018, these job offers increased by 57%.
Clearly, companies are more actively making offers for these jobs on MeetFrank, underlining the buoyant outlook of the industry.
Top ten companies hiring for customer support jobs in Lithuania
Several companies have led the charge in hiring customer support reps in Lithuania. The top ten include international names such as Intrum Global Business Services, Danske Group IT Lithuania and Blockchain LT.
The rest of the top ten are Cognizant Technology Solutions Lithuania, ORCA Alliance, CoinGate, Kilo.Health, Interactio, Rokkex and Telia Lietuvoje.
As mentioned earlier, these companies already employ over 17,000 people in Lithuania, including locals and foreigners. It is expected that the number they employ would have increased to22, 130 by 2020.
Employer and employee preferences: What are the trends?
Current hiring trends indicate that the most offers are currently being made to employees in junior customer support positions. Offers for entry and mid-level roles also enjoy significant and almost similar support.
Interestingly, there is much less in the way of demand for senior, lead and executive positions. To the casual observer, this may indicate that there are many companies building out their customer support teams from scratch in Lithuania.
However, the figures may be better explained by theunsaturated nature of the industry for customer support jobs in Lithuania. Vilnius and Kaunas, two of the leading locations for global business service centres have only 25.6 and 9.5 people employed per 1,000 in these centres.
This indicates that there’s a lot of scope for growth and the Lithuanian market can still absorb a lot of candidates, both experienced and relatively inexperienced.
Employees, on their own part, also indicate what their employment preferences are. Most of our users in Lithuania want to work for companies in this industry that are startups, run the coolest offices and provideremote workspaces.
There are several companies that fit this and are also looking to hire candidates for customer support jobs in Lithuania. They include Orca alliance, CoinGate, Rokkex, Telia, Kilo,Health, Blockchain, Cognizant and Rely in the Baltics.
How much can you earn from customer support jobs in Lithuania?
This is one area that will definitely interest talent. Are companies hiring for customer support jobs in Lithuania ready to walk the talk?
Our data on overall average salaries indicate that the average minimum during the first 6 months of 2019 was €818 while the average maximum was €1,568. The total highest salary offer during the period was for €2,645.
Entry level employees started out their career with a tidy average of €1,487 per month while juniors earned €1,554 on average. Senior and lead employees continued to be the highest paid with average monthly salaries of €1,774 and €1,760 respectively.
Averages per month indicated that the general level of salaries per month held between €950 and €1,500. Although, both extremes were only experienced within the last two months of the period.
Top 5 skills you need to get ahead
What do employers consider the most important skill for customer support jobs in Lithuania? No prizes for guessing this one.
English communication skills were the most in-demand, being required in 24% of job offers. There’s no mystery here, since English is the single most popular language in all the service centres run in the country.
Fully 100% of all the centers offer services in English. Considering the international clientele they serve, this can only be par for the course.
Other skills that make up the top five include help desk, account management, technical support and front desk skills, with 9%, 8%, 8% and 7% of the demand respectively.
What skills do you need to earn more than €2,500? You’ll need to be proficient in English, account management and technical support.
That’s interesting, considering that IT service desk, general ledger & accounting and customer help desk arethree of the most common functions performed by Lithuanian service centers. Coincidence? We think not.
Conclusion
From all facts presented above, it remains clear that the Lithuanian customer support industry is in fine fettle. It constitutes a fine investment for companies that want to expand and for talent that want to bring their skills to bear.
If you would like to learn more about these companies and the industry for customer support jobs in Lithuania, simplydownload the MeetFrank app from Apple or Android stores. You’ll find all you need to know.
MeetFrank especially works to democratise the job market. We make it easier for companies to find talent that ticks all the boxes for them, and for talent to get the information they need to make their choice.
